After an order is received by our warehouse, please allow 1-2 business days for processing. Once picked up from our warehouse, USPS commits to deliver your package in 1 to 5 business days within the 48 states, depending on the distance. Shipments to Alaska & Hawaii arrive in 3 to 7 business days. Transit times to AK, HI and APO/FPO addresses often take additional days.
Please note, orders over $300 may require a signature confirmation at delivery.
- USPS Standard/Ground
- USPS Priority
We do not ship outside of the US at this time.
Mad Penguin offers free Standard shipping on all orders over $50, excluding tax, and after promotional discounts are applied. Otherwise, we charge a flat fee of $5 for standard shipping.
Please contact us at email@example.com with any shipping concerns.
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at firstname.lastname@example.org
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